SHIPPING POLICY

Last Updated: 18 September 2026

At OHCIKDEERA RESOURCES, we aim to make sure every order is packed carefully and delivered safely to you.

All orders are shipped using J&T Express.

1. SHIPPING COURIER

We currently use:

• J&T Express

We may use the most suitable J&T Express delivery service available based on the destination and parcel requirements.

2. ORDER PROCESSING

Orders will be processed after successful payment has been received and verified.

Please allow 1–3 business days for order processing and packing before your parcel is handed over to J&T Express.

Orders placed during weekends, public holidays or promotional periods may require additional processing time.

3. DELIVERY TIME

Estimated delivery time may vary depending on the delivery location, courier conditions and other circumstances.

Generally, delivery may take approximately:

• West Malaysia: 1–5 business days
• East Malaysia: 3–7 business days

These are estimated delivery times only and are not guaranteed.

Delivery may take longer during:

• Public holidays
• Weekends
• Sales and promotional periods
• Peak seasons
• Bad weather
• Courier service disruptions
• Incorrect or incomplete delivery information

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact number during checkout.

Please check your shipping information carefully before completing your order.

OHCIKDEERA will not be responsible for delays or failed deliveries caused by:

• Incorrect address
• Incomplete address
• Incorrect contact number
• Recipient being unavailable
• Failure to respond to courier notifications

5. TRACKING INFORMATION

Once your order has been shipped, a tracking number may be provided to you.

You can use the tracking number to check your parcel’s delivery status through J&T Express.

Please keep your tracking number until your order has been successfully delivered.

6. DELIVERY DELAYS

While we work to process orders as quickly as possible, delivery is handled by J&T Express after the parcel has been handed over to the courier.

OHCIKDEERA is therefore unable to guarantee a specific delivery date or time.

If your parcel is delayed, please contact us so that we can assist in checking the delivery status.

7. LOST OR DAMAGED PARCELS

If your parcel appears to be lost, damaged or significantly delayed during delivery, please contact us as soon as possible.

We may work with J&T Express to investigate the shipment and resolve the issue where applicable.

For damaged items, customers should refer to our Return & Refund Policy for the required procedure.

8. DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery information is incorrect, J&T Express may arrange another delivery attempt or return the parcel according to its applicable procedures.

Any additional delivery arrangements or charges, where applicable, may be the customer’s responsibility.

9. INTERNATIONAL SHIPPING

At this time, OHCIKDEERA only provides shipping within Malaysia using J&T Express.

International shipping is currently not available.

10. CONTACT US

If you have any questions regarding your order or delivery, please contact us:

OHCIKDEERA RESOURCES

Contact Number:
011-10001611

Email:
ocdmanage@gmail.com

Company Registration No.:
202103362567 (MA0279087-V)

OHCIKDEERA
For Every You ♡