FREQUENTLY ASKED QUESTIONS

ORDER & PAYMENT

1. How can I place an order?

Simply browse our collection, select your preferred item and add it to your shopping cart. Proceed to checkout, enter your details and complete your payment.

Once your payment has been successfully verified, your order will be processed.

2. What payment methods do you accept?

We currently accept:

• ToyyibPay
• Atome – Buy Now, Pay Later

3. Can I cancel my order after placing it?

Once an order has been successfully placed and payment has been made, cancellation may not be possible if the order has already entered the processing or shipping process.

Please contact us as soon as possible if you need assistance with your order.

SHIPPING & DELIVERY

4. What courier do you use?

All orders are shipped using J&T Express.

5. How long does delivery take?

Orders are generally processed within 1–3 business days after successful payment.

Estimated delivery time:

• West Malaysia: 1–5 business days
• East Malaysia: 3–7 business days

Delivery times are estimates and may vary depending on the courier and destination.

6. Will I receive a tracking number?

Yes. A tracking number will be provided once your order has been shipped.

You can use the tracking number to check your parcel’s delivery status.

7. Do you ship internationally?

Currently, OHCIKDEERA only ships within Malaysia.

International shipping is not available at this time.

RETURNS & EXCHANGES

8. Can I return or exchange my order?

Returns or exchanges are only considered for eligible issues such as:

• Item received damaged
• Wrong item received
• Item received in an incorrect condition

Change-of-mind returns or refunds are not accepted.

9. What should I do if my item arrives damaged?

Please record a clear, continuous unboxing video from the moment you receive and open the parcel.

The video should clearly show:

• The unopened parcel
• Shipping label
• Packaging
• The item being removed from the parcel
• The condition of the item

Contact us with the unboxing video and your order details as soon as possible.

Without a valid unboxing video, the return or exchange request may not be accepted.

10. Can I get a refund if I change my mind?

No. We do not offer refunds or returns due to change of mind, incorrect selection or simply because you no longer want the item.

Please make sure you have selected the correct product and details before completing your order.

PRODUCTS

11. Will the actual product look exactly like the photos?

We make every effort to display our products as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

12. Are the measurements accurate?

Product measurements are provided on the respective product pages.

Please note that there may be a small variation due to manual measurement.

13. Will products be restocked if they are sold out?

Restocking depends on product availability.

If an item you love is sold out, you may contact us to check whether a restock is planned.

ATOME

14. How does Atome work?

Atome allows eligible customers to purchase through its Buy Now, Pay Later service.

Atome approval and payment arrangements are subject to Atome’s own eligibility requirements and terms.

15. Why can’t I use Atome for my order?

Atome approval is determined by Atome.

If your transaction is unsuccessful or you are not eligible, you may choose another available payment method such as ToyyibPay.

CUSTOMER SUPPORT

16. How can I contact OHCIKDEERA?

You can contact our team through:

• WhatsApp: 011-10001611
• Email: ocdmanage@gmail.com

We will be happy to assist you with product enquiries, orders, shipping and other questions.

17. Where is OHCIKDEERA based?

OHCIKDEERA is a Malaysian fashion brand operated by:

OHCIKDEERA RESOURCES

Level 9-12, Wisma TRAXX
Jalan Chan Sow Lin, No. 1, Jalan Lima
55200 Kuala Lumpur, Malaysia

OHCIKDEERA
For Every You ♡