RETURN & REFUND POLICY
Last Updated: 18 September 2026
At OHCIKDEERA, we carefully inspect and prepare every order before it is shipped. All product details, including photos, colours, designs, sizes and descriptions, are displayed on our website for customers to review before making a purchase.
By placing an order with us, customers are considered to have reviewed and accepted the product information before completing their purchase.
1. NO RETURN & NO REFUND
All purchases made through our website are FINAL SALE.
We do not accept returns, exchanges or refunds for:
• Change of mind
• Incorrect colour selection
• Incorrect product selection
• Incorrect quantity ordered
• No longer wanting the item
• Differences in personal preference
• Differences in colour due to screen or device settings
• Minor differences in size, shape or appearance
• Items that do not meet personal expectations
Customers are encouraged to carefully review all product photos, descriptions, measurements, colours and other information before placing an order.
2. PRODUCT INFORMATION
We provide detailed product information on each product page to help customers make an informed decision before purchasing.
Please check carefully:
• Product design
• Product colour
• Product measurements
• Product photos
• Product description
• Available options and variations
Once an order has been successfully placed, it is considered that the customer has agreed to the selected product and its displayed information.
3. DAMAGED ITEMS
Although all items are checked and packed carefully before shipment, if an item arrives with significant damage caused during delivery, please contact us immediately.
A clear and continuous unboxing video is required for any damage claim.
The video must begin before the parcel is opened and clearly show:
• The unopened parcel
• Shipping label
• Original packaging
• The item being removed from the parcel
• The condition of the item
Without a valid unboxing video, we may not be able to verify the condition of the item before opening and the claim may not be accepted.
4. WRONG ITEM RECEIVED
If you receive an item that is different from the item you ordered, please contact us as soon as possible with:
• Your order number
• Photos of the item received
• Photos of the packaging and shipping label
• A clear unboxing video
Our team will review the case and determine the appropriate action.
5. REFUND
OHCIKDEERA does not provide refunds for change of mind or other reasons stated under this policy.
Where a refund is exceptionally approved due to an issue attributable to OHCIKDEERA, the refund method and processing time will be communicated to the customer after the case has been reviewed.
6. EXCHANGE
Exchanges are generally not permitted.
An exchange may only be considered in exceptional circumstances, such as receiving the wrong item or an item that has been confirmed to have significant damage attributable to delivery or fulfilment.
Any exchange must first be approved by OHCIKDEERA.
7. SALE & PROMOTIONAL ITEMS
Items purchased during promotions, clearance sales or special offers are also subject to this Return & Refund Policy and are considered FINAL SALE, unless otherwise stated.
8. CONTACT US
For any enquiries regarding your order, please contact us:
OHCIKDEERA RESOURCES
Contact Number:
011-10001611
Email:
ocdmanage@gmail.com
Company Registration No.:
202103362567 (MA0279087-V)
Address:
Level 9-12, Wisma TRAXX
Jalan Chan Sow Lin, No. 1, Jalan Lima
55200 Kuala Lumpur, Malaysia
OHCIKDEERA
For Every You ♡